Food Direct

Food Direct

HMF Direct Online Store – Terms and Conditions

Last Updated: April 1, 2026

These Terms and Conditions (“Terms”) constitute a legal agreement between you and HMF Direct. By accessing our online store or purchasing our products, you agree to be bound by these Terms. If you do not agree to these terms, please refrain from using our services.

1. Products, Pricing, and Weight

  • Product Descriptions: HMF Direct strives for maximum accuracy regarding product descriptions, imagery, and pricing. However, we do not warrant that all site content is error-free, complete, or current.

  • Pricing: All prices are listed in GBP. We reserve the right to adjust pricing at any time without prior notice. Final totals at checkout will include applicable taxes, shipping, and handling fees.

  • Weight & Logistics:

    • Gross Weight: The “Total Weight” at checkout includes both the product and its protective packaging.

    • Volumetric Weight: For bulky but lightweight items, shipping costs may be calculated based on dimensions (volumetric weight) rather than physical mass, per industry standards.

    • Calculation: Shipping fees are automatically generated at checkout based on the higher of the gross or volumetric weight to ensure logistical accuracy.

2. Orders and Payment

  • Order Acceptance: Your order represents an offer to purchase. HMF Direct reserves the right to accept, decline, or limit the quantity of any order at our sole discretion.

  • Payment: We accept major credit cards and verified online payment gateways. By submitting an order, you represent that you are authorized to use the designated payment method.

3. Shipping, Delivery, and Collection

  • Shipping Areas: We provide delivery services to all postcodes across the United Kingdom.

  • Delivery Estimates: We aim for a delivery window of 1–4 working days. Please note that timelines may fluctuate based on destination and external logistical factors. Refer to our Shipping Policy for detailed rates.

  • Click & Collect: Customers may opt to collect orders from our physical location. Important: To ensure your items are prepared, you must call the store in advance to confirm your pickup time before arriving.

4. Returns, Refunds, and Cancellations

  • Cancellations: Orders may be cancelled only before they are dispatched. Once an item has shipped, the standard returns process must be followed. Please contact customer support immediately for cancellation requests.

  • Damaged or Incorrect Items: Discrepancies or damages must be reported within 48 hours of delivery to qualify for a replacement or refund.

  • Refund Processing: Approved refunds will be credited to the original payment method within 3–7 working days.

5. Privacy and Intellectual Property

  • Data Security: Your data is handled in accordance with our Privacy Policy. We are committed to protecting your personal information.

  • Copyright: All site content—including the HMF Direct logo, text, and graphics—is the exclusive property of HMF Direct. Unauthorized reproduction, distribution, or “scraping” of this content is strictly prohibited.

6. Liability and Store Changes

  • Limitation of Liability: HMF Direct shall not be held liable for any direct, indirect, or consequential damages resulting from the use of our store or the consumption of our products.

  • Amendments: We reserve the right to modify these Terms or discontinue any part of the store (including product availability) at any time without prior notification.

7. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

Contact Information

For inquiries regarding these Terms, please contact the HMF Direct team:

  • Email: info@hmfdirect.co.uk

  • Phone: 01268 5331

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