Shipping Policy – HMFDIRECT LTD
At HMFDIRECT LTD, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for details on processing times, delivery, and related information.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment is confirmed.
- Orders placed after 5:00 PM will be processed the next business day.
- During peak periods or promotions, processing times may be slightly extended.
2. Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Local Delivery (within Nigeria): 2–5 business days
- International Shipping: 7–14 business days
Please note that delivery times are estimates and may vary due to external factors such as courier delays, customs processing, or weather conditions.
3. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery in real-time.
4. International Shipping & Customs
For international orders:
- Customers are responsible for any customs duties, taxes, or import fees required by their country.
- HMFDIRECT LTD is not responsible for delays caused by customs clearance processes.
5. Incorrect Shipping Information
Please ensure all shipping details are accurate at checkout. HMFDIRECT LTD is not responsible for orders delivered to incorrect addresses provided by the customer.
6. Lost or Delayed Packages
If your order is delayed beyond the estimated delivery time:
- Please contact us at [your support email]
- We will work with the shipping carrier to resolve the issue promptly
HMFDIRECT LTD is not liable for delays caused by courier services, but we will always assist in tracking and resolving issues.
7. Damaged Items
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos of the damaged item and packaging
We will arrange a replacement or refund where applicable.
8. Order Changes & Cancellations
Orders can only be modified or canceled within 12 hours of placing the order. After this window, processing may have already begun.
9. Contact Us
For any questions about your shipment, please contact us:
Email: admin@hmfdirect.com